Production time
Please allow 2 weeks for production before shipment. This production time applies to our personalized gifts, indoor photo slates and sandcarved granite garden plaques. Shipping transit time is additional.
Customer pickup in Los Angeles
Customer pickup is available by appointment at our Los Angeles location. Please allow 2 weeks for production before your personalized order is ready for pickup.
We will notify you when your order is ready. Please text 310-513-3630 to arrange a convenient pickup time before coming. Bring your order confirmation when collecting your order.
Shipping and tracking
- Your items will be wrapped securely for shipping.
- Shipping options and charges are shown at checkout.
- Once your order has shipped, an email will be sent to you containing a tracking number. Tracking updates depend on the carrier.
- If you need an item by a particular date, contact us before ordering to discuss your item and destination.
Personalized items: replacements and cancellations
Because each item is personalized, we do not accept returns or exchanges when there is no damage or production error.
If we make an error in production or personalization, we will replace the affected item at no cost. If your item arrives damaged or cracked, send us a photo of the damage within 24 hours of delivery so we can arrange a replacement at no cost.
Cancellation requests must be made within 24 hours of purchase. For replacement help or a cancellation request, contact us.